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# Privacy Policy

Last updated: January 1, 2026

Textway ("we", "our", "us") is committed to protecting the privacy of every visitor and customer who uses our website and messaging services. This policy explains what information we collect, how we use it, and the choices you have.

## 1. Information we collect

We collect information that you provide directly to us when you create an account, request a demo, contact our sales team, or use our messaging APIs. This may include your name, business name, email address, phone number, GST number, billing address, and the message content you send through our platform.

We also collect technical information automatically, such as IP address, browser type, operating system, pages visited, and the date and time of your visit.

## 2. How we use your information

- To provide, maintain, and improve our messaging services
- To process transactions and send billing notifications
- To respond to your inquiries and provide customer support
- To send you service updates, security alerts and administrative messages
- To comply with legal obligations, including DLT and TRAI regulations
- To detect, investigate, and prevent fraudulent or unauthorised activity

## 3. Data sharing and disclosure

We do not sell your personal information. We may share your data with trusted third parties only in the following limited circumstances: with mobile network operators to deliver messages, with payment processors to handle billing, with regulatory authorities when required by law, and with service providers who help us operate our platform under strict confidentiality agreements.

## 4. Data retention

We retain account information for as long as your account is active and for a reasonable period afterward to comply with legal and accounting obligations. Message delivery logs are retained for 6 months as required by TRAI. You may request deletion of your data at any time, subject to our legal retention obligations.

## 5. Security

We use industry-standard safeguards including HTTPS/TLS encryption in transit, encrypted storage at rest, role-based access control, and regular security audits. While we take every reasonable step to protect your information, no method of transmission over the Internet is 100% secure.

## 6. Cookies

Our website uses cookies and similar technologies to remember your preferences, analyse traffic, and improve your experience. You can disable cookies through your browser settings, but some features may not work correctly.

## 7. Your rights

You have the right to access, correct, or delete your personal information; to object to or restrict certain processing; and to withdraw consent at any time. To exercise these rights, please email us at privacy@textway.in.

## 8. Childrens privacy

Our services are intended for businesses and adult users only. We do not knowingly collect personal information from anyone under the age of 18.

## 9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the new version on this page and updating the "Last updated" date above.

## 10. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us:

- Email: privacy@textway.in
- Phone: +91 98437 20001
- Address: Textway, Coimbatore, Tamil Nadu, India 641014

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