1. Information We Collect
When you contact us through our website, by phone, or by email, we may collect the following information: your name, email address, phone number, company name, job title, and the details of your enquiry or requirement. We collect this information solely to respond to your enquiry, prepare quotations, and supply the products or services you have requested.
2. How We Use Your Information
We use your personal information only for the purposes for which you provided it — primarily to respond to product enquiries, prepare and send quotations, fulfil orders, and provide technical support. We may also use your information to communicate updates regarding your enquiry or order. We do not use your information for unsolicited marketing without your consent.
3. Sharing of Information
We do not sell, rent, trade, or otherwise transfer your personal information to outside parties. We may share information with our authorised manufacturer partners (such as CRANE, Saunders, KSB or others) only to the extent necessary to fulfil your specific enquiry or order — for example, when sourcing a custom product or arranging factory inspection.
4. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, alteration, disclosure or destruction. Information collected through our enquiry form is sent directly to our business email account and is not stored on the website server.
5. Cookies
Our website uses minimal cookies, primarily for basic functionality. We do not use third-party tracking or advertising cookies. Your browser allows you to disable cookies if you prefer; this should not affect your ability to browse our site.
6. Third-Party Links
Our website contains links to manufacturer websites and other external resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing any personal information with them.
7. Your Rights
You have the right to request access to, correction of, or deletion of any personal information we hold about you. To exercise these rights, please contact us using the details below. We will respond to legitimate requests within a reasonable timeframe.
8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date updated accordingly.
9. Contact Us
For any questions about this privacy policy or how we handle your personal information, please contact us at:
Fluidcare Engineers
10/1-2, No. 23, P.R.V. Building, Kalingarayan Street, Ramnagar
Coimbatore – 641 009, Tamil Nadu, India
Phone: +91 98422 24050
Email: fluidcare@fluidcare.in